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Returns Policy

Last updated: April 18, 2024

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At Clad IQ, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where a return is necessary. To facilitate a smooth and hassle-free return process, we have outlined our product returns policy below.

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Eligibility for Returns

  • Products eligible for return must be in their original condition, unused, and undamaged.

  • Returns must be initiated within 14 days of the purchase date.

  • Customised or special-order products may not be eligible for return unless deemed defective or damaged upon receipt.

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Initiation of Return

  • To initiate a return, customers must contact our customer service team at info@cladiq.co.uk

  • Once it's confirmed that your order is eligible for return, we will send you an email confirming instructions for returning the product.

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Return Shipping

  • Customers are responsible for shipping costs associated with returning the product, unless the return is due to an error on our part or the product is defective or damaged.

  • We recommend using a trackable shipping method and insuring the package to ensure its safe return.

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Inspection and Processing

  • Once the returned product is received, it will undergo inspection to verify its eligibility for return.

  • Refunds or exchanges will be processed within 14 business days of receiving the returned product.

  • Refunds will be issued to the original payment method used for the purchase.

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Exclusions

Certain items may not be eligible for return, including:

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  • Products that have been customised or altered at the customer's request.

  • Products that have been used or damaged after delivery.

  • Products that are not in their original packaging or are missing parts.

  • Products marked as "not eligible for return" in a custom quote.

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Restocking Fees

  • A restocking fee may apply to certain returns, particularly for large or bulky items, or items that require special handling.

  • The restocking fee will be deducted from the refund amount.

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Damaged or Defective Products

  • In the event that a product is received damaged or defective, customers must notify us within 14 days of delivery.

  • We will arrange for the return shipping of the damaged or defective product and provide a replacement or refund as appropriate.

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Contact Us
For any questions or concerns regarding our product returns policy, customers are encouraged to contact our customer service team:

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​This product returns policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information regarding returns and exchanges.

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